In a message to partner sites, NetWinner’s Wendy Warner today stated that only about 10% of you would be unhappy with this move. “Some will see it as I do—a great opportunity for most of our players and then you have the 10% that are hard core that will not be happy at all.”
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Date: Mon, 12 May 2008 13:36:03 -0400
From: “NetWinner: Official Release”
Subject: Letter from the President
To our loyal Players:
As President & COO, I want to take this opportunity to communicate candidly about the current status of our site and our plans for moving forward in 2008 and beyond.
Since the launch of NetWinner in June of 2006, we have had the pleasure of giving away over $1.5 million in cash and prizes to over 20,000 lucky winners. Over that time, we have worked hard to provide new features, new ways to win, and improve our Players’ experience.
Unfortunately, we have also spent much of our last two years attempting to improve how we police fraudulent users who not only defraud us, but also defraud all of our honest Players. Our most recent statistics show that over 40% of Players redeeming for prizes have violated our Terms of Service sometime before redemption. We are truly saddened that such a significant number of fraudulent users have impacted our legitimate Player’s winnings and our business at these levels.
During the last six months, we have also experienced ongoing technical and business issues with our outsourced fulfillment provider of debit cards.
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